Refund policy
Return & Refund Policy
At Hearts and Mistletoe, every product is made to order just for you. Because our items are custom printed and fulfilled by a third-party print partner, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, change of mind, or personal preference.
Damaged or Defective Items If your order arrives damaged, defective, or with a printing error, we will make it right! Please contact us within 7 days of delivery at Support@heartsandmistletoe.com with:
- Your order number
- A clear photo of the item and the issue
We will work with our fulfillment partner to arrange a replacement or refund at no cost to you.
Lost or Missing Orders If your order hasn't arrived within the estimated delivery window, please reach out to us at Support@heartsandmistletoe.com and we'll investigate right away.
Order Cancellations Because production begins shortly after an order is placed, cancellations must be requested within 24 hours of purchase. Please email Support@heartsandmistletoe.com as soon as possible if you need to cancel.
Questions? We're here to help! Reach out anytime at: Support@heartsandmistletoe.com.